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Cookies policy

How we use cookies

To provide a better experience to our users, and to help us identify the parts of our website that perform best, we make use of cookies. If you use our website, you accept the use of these cookies.

Alternatively, you may change your browser settings to block the use of cookies for this website, or for all the websites you visit. However, this will likely result in a degraded browsing experience.

What are cookies?

Cookies are small text files stored on your local computer. You as the computer owner can access this data, and so to can the website that set the cookie. Generally speaking, cookies don't present privacy issues since the data stored within them is usually data you have entered yourself.

What cookies do you set and use?

Here is a list of cookies currently in use:

Name Cookie Name  Provider Type Purpose Description
Google Analytics Universal Tracking Limiter _gat_UA-85454749-1 Google Analytics Third Party Analytics This cookie is used to limit the amount of data recorded by Google on high traffic volume websites.
SnapEngage Proactive Invite isProactiveInvite SnapEngage Third Party Communication This cookie name is associated with live chat software from SnapEngage. This cookie identifies a whether the user has been invited to a proactive chat.
SnapEngage Agent Avatar SnapABugAgentAvatar SnapEngage Third Party Communication This cookie name is associated with live chat software from SnapEngage. The cookie records the avatar information of the agent in the chat window.
SnapEngage Visitor Origin SnapABugRef SnapEngage Third Party Communication This cookie name is associated with live chat software from SnapEngage. The cookie records the landing page and origin of a visitor.
Infinity Tracking Tracking Source ictf_il2577 Infinity Tracking Third Party Analytics This is a pattern type cookie set by software from Infinity Tracking Ltd, a UK based company providing visitor phone call tracking to optimise targeted marketing and link inbound calls to marketing activity. This cookie stores a ‘tracking source’ reference.
SnapEngage History SnapABugHistory SnapEngage Third Party Communication This cookie name is associated with live chat software from SnapEngage. This cookie identifies a visitor to enable a history of engagement to be recorded.
Infinity Tracking Number Replacement Source ictf_in2577 Infinity Tracking Third Party Analytics This is a cookie set by software from Infinity Tracking Ltd, a UK based company providing visitor phone call tracking to optimise targeted marketing and link inbound calls to marketing activity. This cookie stores a ‘number replacement source’ reference.
Infinity Tracking User Session ictf_master Infinity Tracking Third Party Analytics This cookie name is associated with software from Infinity Tracking Ltd, a UK based company providing visitor phone call tracking to optimise targeted marketing and link inbound calls to marketing activity. The cookie store a unique visitor reference number.
SnapEngage User Session SnapABugVisit SnapEngage Third Party Communication This cookie name is associated with live chat software from SnapEngage. This cookie identifies a new user session.
Laravel Cross Script Reference XSRF-TOKEN * First Party Necessary This cookie is provided by the Laravel framework in order to prevent the cross scripting attacks.
Laravel Session laravel_session * First Party Necessary This cookie is provided by the Laravel framework in order to handle sessions.
Google Analytics ID _gid Google Analtyics Third Party Analytics This cookie is created by Google Analytics as an ID to track for analytics purposes.
Google Analytics Assignation _ga Google Analtyics Third Party Analytics This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
HotJar Audience Include _hjIncludedInSample HotJar Third Party Analytics This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
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